BREWISTO

FREQUENTLY ASKED QUESTIONS

BREWISTO

FREQUENTLY ASKED QUESTIONS

What is Brewisto?

Brewisto provides quality promised products to our customers to enjoy the little things in life, for example, enjoying a cup of coffee anywhere and anytime.

How many products do you have?

We currently have only one product to ensure the high quality and satisfactory of our customers. Rest assured, new products will be launched in the future! 

How many products do you have?

We currently have only one product to ensure the high quality and satisfactory of our customers. Rest assured, new products will be launched in the future! 

What is the main material of the product? Is it safe?

Don’t be worry because according to the Clearly Filtered, the material of the product is made of Tritan Plastic which is the safest plastic available. It is BPA-Free and Eco Friendly and has been tested for safety by various agencies all over the world.  

 

What kind of coffee powder can I use?

.We recommend our customer to use coarse coffee powder. 

How much water should I pour in the product to make coffee?

Please add cold water or hot water to the tank scale MAX, and be careful when handling boiling water. 

Which capsules can be used for this product?

In the current stage, Nespresso and Dolse-Gusto capsules are compatible with the product. Please keep in touch with us for more updates on the compatibility of capsules with other brands! 

What is the maximum temperature of the water?

Boiling water can be used for making the coffee as the material of the product can withstand the high temperature of it. However, please kindly read the warning section in the user manual carefully to avoid any injuries or damage of the product. 

Which country are you available in?

Our base is in Malaysia. Hence, in the current stage, the product will be only available in Malaysia. Please keep in touch with us to have further notice on expanding our sales to other country! 

 

What if the product is damaged?

If any products was damaged during the delivery process, please contact us via email immediately with image of the damaged product so that we can arrange a replacement for you! 

 

What should I do when I forgot my account password?

Don’t panic out as you can reset your password in the ‘My Account’ page! After you get in the ‘My Account ‘ page, scroll down to the log in section and click the ‘Lost your password’ button and enter your username or email address. After clicking the ‘Reset password’, you will receive a link to create a new password via email. 

If you prefer to talk to us, feel free to contact us via our customer service email so that we can assist you! 

Which platform can I use to make payments?

We accept both credit and debit cards, also with Online Banking included! 

Is my account protected?

Yes! Our website ensures that every account are encrypted. So, feel safe to insert your information for delivery purposes! 

Can I update my profile information?

Yes! Remember to log in your account first and click on the profile icon to update the information like shipping address or contact number. 

Can I change my address after placing an order?

Kindly contact the customer service by email to request for help on changing the address! 

How is the extraction and flavor?

Brewisto produces an extraction similar to a level of expresso machine. A rich crema, balanced coffee can be produced thanks to super-fine coffee grounds.

Does the pumping require a lot of force?

 For easy application,  we recommend to hold one hand on the machine body and apply force using another hand on the top of the head.

Does BREWISTO meet safety standards?

Brewisto complies with major inernational safety approvals. Tritan cup is used which was developed specifically as BPA-free alternative to polycarbonate plastic.

Does BREWISTO have a warranty?

We warrant BREWISTO against defects that are due to faulty materials or workmanship for a period of 1 months from the date of purchase.

Is BREWISTO dishwasher safe?

No, but cleaning the espresso maker is fast and simple. Just carefully rinse the coffee basket and the shower head with running warm water and wipe with a humid cloth. After cleaning, let all the Brewisto parts dry separately.

Does BREWISTO heat up the water?

No. In order to make your coffee, you will have to fill the chamber with boiling water.

 
What is Brewisto?

Brewisto provides quality promised products to our customers to enjoy the little things in life, for example, enjoying a cup of coffee anywhere and anytime.

How many products do you have?

We currently have only one product to ensure the high quality and satisfactory of our customers. Rest assured, new products will be launched in the future! 

How many products do you have?

We currently have only one product to ensure the high quality and satisfactory of our customers. Rest assured, new products will be launched in the future! 

What is the main material of the product? Is it safe?

Don’t be worry because according to the Clearly Filtered, the material of the product is made of Tritan Plastic which is the safest plastic available. It is BPA-Free and Eco Friendly and has been tested for safety by various agencies all over the world.  

 

What kind of coffee powder can I use?

.We recommend our customer to use coarse coffee powder. 

How much water should I pour in the product to make coffee?

Please add cold water or hot water to the tank scale MAX, and be careful when handling boiling water. 

Which capsules can be used for this product?

In the current stage, Nespresso and Dolse-Gusto capsules are compatible with the product. Please keep in touch with us for more updates on the compatibility of capsules with other brands! 

What is the maximum temperature of the water?

Boiling water can be used for making the coffee as the material of the product can withstand the high temperature of it. However, please kindly read the warning section in the user manual carefully to avoid any injuries or damage of the product. 

Which country are you available in?

Our base is in Malaysia. Hence, in the current stage, the product will be only available in Malaysia. Please keep in touch with us to have further notice on expanding our sales to other country! 

 

What if the product is damaged?

If any products was damaged during the delivery process, please contact us via email immediately with image of the damaged product so that we can arrange a replacement for you! 

 

What should I do when I forgot my account password?

Don’t panic out as you can reset your password in the ‘My Account’ page! After you get in the ‘My Account ‘ page, scroll down to the log in section and click the ‘Lost your password’ button and enter your username or email address. After clicking the ‘Reset password’, you will receive a link to create a new password via email. 

If you prefer to talk to us, feel free to contact us via our customer service email so that we can assist you! 

Which platform can I use to make payments?

We accept both credit and debit cards, also with Online Banking included! 

Is my account protected?

Yes! Our website ensures that every account are encrypted. So, feel safe to insert your information for delivery purposes! 

Can I update my profile information?

Yes! Remember to log in your account first and click on the profile icon to update the information like shipping address or contact number. 

Can I change my address after placing an order?

Kindly contact the customer service by email to request for help on changing the address! 

How is the extraction and flavor?

Brewisto produces an extraction similar to a level of expresso machine. A rich crema, balanced coffee can be produced thanks to super-fine coffee grounds.

Does the pumping require a lot of force?

 For easy application,  we recommend to hold one hand on the machine body and apply force using another hand on the top of the head.

Does BREWISTO meet safety standards?

Brewisto complies with major inernational safety approvals. Tritan cup is used which was developed specifically as BPA-free alternative to polycarbonate plastic.

Does BREWISTO have a warranty?

We warrant BREWISTO against defects that are due to faulty materials or workmanship for a period of 1 months from the date of purchase.

Is BREWISTO dishwasher safe?

No, but cleaning the espresso maker is fast and simple. Just carefully rinse the coffee basket and the shower head with running warm water and wipe with a humid cloth. After cleaning, let all the Brewisto parts dry separately.

Does BREWISTO heat up the water?

No. In order to make your coffee, you will have to fill the chamber with boiling water.

 

Looking for other questions? Feel free to contact us under the box or email us.

Looking for other questions? Feel free to contact us under the box or email us.

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